Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We offer delivery services to the address specified at the time the order is placed. It is the customer’s responsibility to ensure that the delivery information provided is accurate and complete.

If the recipient is not available at the time of delivery, the order will be left at the door or with the front desk, where applicable. By placing an order, the customer authorizes this action and assumes responsibility for the package once it has been delivered.

Requests to change the delivery address may be accommodated only if the delivery driver has not yet departed. Any approved address changes may be subject to an additional fee, depending on the new delivery zone.

Our deliveries do not have a guaranteed or specific delivery time and will be completed during our regular business hours. However, if you have any special delivery requests, you may contact us directly by phone or include a note in the “Special Instructions” section when placing your order. We will make every reasonable effort to accommodate your request.

If you are unable to place your order through our website but would still like to request delivery, you may contact us directly by phone. Our team will assist you in coordinating your order based on availability.

We accept returns only for items that arrive defective or damaged. Please contact us within 24 hours of delivery with a photo of the issue to arrange a return.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.